Field Service Representative KSEA

Essential Duties and Responsibilities: • Troubleshoot and maintain Air Traffic Control (ATC) Simulator hardwarecomponentso Fault isolate/replace displays/monitors, and computerequipment/peripherals, e.g., hard drives, video cards, desktops/laptops, printers, etc. as necessary• Troubleshoot, isolate, and resolve software problemso Perform step-by-step procedures for acquiring and installing software upgrades andpatcheso Evaluate local conditions and make proper decisions in conjunction with the Adacel Support Centero Load operating systems and applications as requiredo Update existing software and site data as required• Perform start-up and shut-down procedures• Perform system back-up procedures• Train personnel on ATC Simulator maintenance and operation• Operate ATC Simulator for training as requested• Complete documentation and brief personnel and management on simulatormaintenance issues, performance, and utilization as requested• Develop and maintain site simulator utilization reports reflecting frequencyand type of training done• Backup and manage scenario data• Act as a Pseudo Pilot when needed (the Pseudo Pilot simulates aircraftmovement and engages/communicates with a controller as a pilot.)• ATC Simulator Scenario development:o Determine step-by-step procedures for building scenarioso Incorporate the training objectives into the development of the trainingscenarioso Create scenarios as requested with minimal assistanceo As requested, train personnel to create and maintain scenarios Qualifications and Required:• Knowledge of computer hardware and operating system software similar to, ormore complex than the ATC Simulation Systems (Tower and Radar)• Minimum of four (4) years of FAA or US Military operational ATC experience, or a minimum of four (4) years of combined FAA and US Military operational ATC experience, or a degree in Air Traffic Control or Air Traffic Management from the Air Traffic – Collegiate Training Initiative (AT-CTI). List of approved AT-CTI colleges and universities can be found at: https://www.faa.gov/jobs/students/schools/Desired:• Proactive, self-motivated individual• Ability to accomplish tasks with minimal supervision• Good organizational skills and the ability to prioritize multiple tasks andmanage work time effectively• High attention to detail• Excellent communication skills• As a member of the Adacel team and the training team at your location, thisposition should work well with others and be proficient at conflict resolution Skills/Abilities/Certifications:• Certification Requirements:• As required for Remote Pilot Operations Other:• Clearance Level: Must be able to obtain a Public Trust clearance• Potential for Teleworking: No• Travel: Less than 20%Physical Requirements:• Must be able to use simple hand tools• Occasional lifting up to 50 lbs. without restriction• Repetitive wrist, hand, and finger movement. Adacel Technical Services, Inc. is an Equal Opportunity/Affirmative Action employer. Allqualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, orprotected veteran status. This job description reflects management’s assignment of essential duties andresponsibilities. It does not restrict the duties and responsibilities that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities toperform essential duties and responsibilities. If this job has a travel requirement, notethat the frequency of travel may increase at any time due to adjustments in Adacel’sbusiness needs. The Company reserves the right to modify the work schedule policy atits sole discretion, in accordance with operational requirements and business needs.