Ticketing Services Associate

Reports to: Ticketing Services Assistant Manager, Ticketing Services Manager

Job Type: Part-Time, non-exempt

Schedule: 15-29 hours per week, shifts are scheduled Tuesday – Sunday including afternoon and evening shifts

Location: In-Person – The Granada Theatre, Santa Barbara

Pay: $18-$22 per hour

Primary Duties Include: Sell tickets using Tessitura, a computerized patron database. Provide excellent customer service for The Granada Theatre season ticket holders and patrons. Help maintain ticketing database in an accurate and reliable manner. Process season ticket renewals and new accounts. Perform sales and/or will call functions at performance times, as assigned. Perform general office duties and other tasks as assigned.

Skills/Knowledge/Abilities: Skill in guest relations, phone etiquette, cash handling, filing, multi-task experience, attention to detail. Customer service skills, including diplomacy and patience. Ability to do basic math. Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment. Proficient computer skills including working on windows-based computers and the internet. Ability to multitask and stay organized while keeping a calm work atmosphere. Strong written and oral communication skills. Familiarity with multi-line office phones, copiers, printers, and credit card scanners, preferred. Must present a professional attitude and appearance at all times, whether interacting with patrons or staff.