Senior Director of Product Design, Agent Servicing

Capital One seeks a Senior Director of Product Design to lead the Agent Servicing Platforms design team within Card Servicing. You will drive end-to-end design strategy for frontline tools and internal platforms, evolving into AI-enabled copilots and a robust internal design system. You will mentor a multi-team design organization, partner across Product, Engineering, and leadership, and shape roadmaps with a strong focus on operational efficiency and customer impact.