Forward Deployed Engineer

Forward Deployed Engineer (AI-First) Full-Time | Remote | EST HoursAbout the CompanyEstablished IT services provider (est. 2003) specializing in managed IT for businesses ranging from 10 to 500 employeesSupports 160+ networks and thousands of end users, with client relationships spanning 15+ yearsRecognized experts across IT design, implementation, and support — for both users and infrastructureFocused on strategic solutions that lower operating costs and improve efficiency for clientsAbout the RoleInternal, AI-first engineering position embedded directly into service delivery, support, and operations workflowsSpots friction points and rapidly builds the tools to solve them — not a traditional "ticket queue" roleDefined by the problems you find, not a fixed backlogWhat You'll DoWork side-by-side with service delivery, support, and operations teams managing 160+ client networks and thousands of end usersRapidly prototype and ship internal tools — reporting pipelines, ticket triage assistants, network health dashboards, client-facing status updates, process trackersOwn integration work across the existing stack (PSA/RMM tools, databases, cloud storage, internal dashboards, communication tools) Build with and around LLM/AI APIs (Claude, GPT, etc.) as core building blocks, not bolt-onsIterate quickly based on direct team feedback — short build/test/refine loopsTranslate ad hoc requests into working systems (e.g. "can this report auto-generate?", "can we flag at-risk accounts automatically?")Document what you build so tools remain maintainable, not one-off scriptsWhat We're Looking ForStrong full-stack or backend engineering skills — Python and/or JavaScript preferredHands-on experience building with LLM APIs — prompting, tool use, structured outputs, agentic workflowsComfort with ambiguity and evolving specsData integration/ETL experience (APIs, spreadsheets, CRMs/PSA tools, databases) Startup, consulting, or internal-tools backgroundStrong communication skills with non-technical team membersComfortable working hours aligned to ESTWhat Makes This Role AI-FirstDefault posture is "how can AI solve this" before "how do we build this manually"Fluency in AI-assisted development (e.g. Claude Code) expected, not a bonusNaturally explores how agentic workflows and automation can compress operational and client-facing workWhat Success Looks LikeWorkflows across service delivery, support, and operations become measurably faster and less manualTools are self-serve enough for non-technical team members to use independently A visible, growing pipeline of shipped and iterated internal tools