Special Accounts Representative

Position Summary: Oversees and ensures accurate tracking, quoting, negotiation, and contractual compliance for specialized service offerings and premium products. Major Tasks and

Responsibilities: Oversees and resolves complex customer service requests through written, verbal, and digital communication channels. Provides performance insights by preparing and delivering regular customer performance reports to support retention and satisfaction. Engages and resolves freight bill disputes by negotiating equitable solutions with customers and internal teams. Assists customers with escalated service issues by analyzing, correcting, and preventing service performance deficiencies. Communicates with stakeholders to ensure customers receive required services. Implements proactive solutions to address potential service level issues and prevent recurring incidents. Prepares corrective action reports for customers and leadership to document and resolve service defects. Participates in process improvement initiatives to enhance service quality and operational efficiency.

Preferred Qualifications: High school diploma or GED. 2+ years of customer service or transportation operations experience. Proficiency in Microsoft Office and AS400.

Pay Rate: $18.14 - $20.81 per hour, based on experience

Benefits: At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed. At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core valueslike dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further. Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.