Client Support Manager -Title & Escrow

What you'll do: Lead, coach, and develop the client support and closing coordination team — set expectations, run regular one-on-ones, and handle scheduling, time off, reviews, and performance conversations Own the client experience from order intake through post-closing: keep lenders, agents, buyers, and sellers informed and ahead of surprises Keep files moving — track commitments, curative items, payoffs, and closing packages against turn times, and step in personally on the ones at risk Resolve escalated client issues within SLA and explain the resolution clearly Review completed work for accuracy before it reaches the client or the closing table Partner with title, escrow, and post-closing to untangle complex files Find the bottlenecks and fix them — update procedures, job aids, and training as processes change Report on team volume, turn times, and service levels What we're looking for 2–4 years supervising or leading a team, ideally in title, escrow, or real estate closings Working knowledge of Florida title and closing processes Clear, calm communication — in writing and on the phone with clients under deadline pressure Strong attention to detail and follow-through; you catch what others miss Comfortable in Word, Excel, and title production software, and quick to pick up new systems High school diploma or equivalent What we offer $70,000 plus, depending on title and experience. Please submit salary requirements when applying. 401(k) with 5% company match Medical, dental, and vision coverage PTO plus company holidays Full benefits details:-benefits On-site in Pompano Beach — 2745 E Atlantic Blvd, Pompano Beach, FL Ready to start soon? Apply now and mention your earliest start date in your application — we'll get back to you quickly. First Source Title is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. First Source Title is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.