System Administrator

Location: Redmond, WA

Job Type: Full-Time

Shift: Day/ Night Shift (Rotational Shift)

JOB DESCRIPTION: Standard for all Trackso 4+ years of experience in Windows Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.o Need to be flexible to work in shifts following US holiday calendar. Majority work time will be EST time zone. Technical Skills Storage & High Availability (HA):Hyper V | Hypervisor | Hyper V Architect Cluster| Failover Cluster | ClusteringSAN | NAS-Storage Technologies Backup technology -VSS- Volume Shadow Copy Service Windows Firewall Storage & Backup | Configuration | Types | StackServer 2008 till 2019 | features | variances. Windows Update| Type of Updates | Cumulative Update | LTSC Long Term Service ChannelDFS & MSDTC- Microsoft Distributed Transaction CoordinatorVSS | Back upServer Core machine | Server Hardware | Upgrading ServerPoints: - quorum in cluster Failover cluster Hyper-V checkpoints Check disk Soft Skills Leadership - handle technically challenging and politically sensitive customer situations Strong communications skills – Excellent spoken and written English communication. Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable Demonstrable troubleshooting skills Cross-team collaboration