Client Service Manager and Caregiver Mentor

Key Responsibilities: Provide hands-on, non-medical care and cover assigned client shifts. Assist with all activities of daily living (ADLs), including bathing, dressing, grooming, toileting, incontinence care, eating, transfers, and mobility, according to care plans and agency procedures. Provide companionship, meal preparation, light housekeeping, and other assigned care plan tasks. Introduce caregivers to clients and help them understand each client's needs, preferences, and routines. Mentor caregivers on care skills, communication, documentation, and professional expectations. Assist with caregiver orientation, skills demonstrations, and ongoing training. Complete assigned client and caregiver satisfaction calls and follow up on concerns. Conduct authorized client visits and reassessments as assigned. Document interactions accurately and report changes or concerns promptly. Collaborate with scheduling to support shift coverage and continuity of care. Follow agency policies, care plans, and escalation procedures.

Qualifications: Prior professional caregiving experience providing hands-on personal care and assistance with ADLs. A patient, respectful approach to working with seniors, including individuals living with dementia. Ability to demonstrate caregiving skills and provide constructive, supportive feedback. Strong communication, organization, problem-solving, and follow-through. Dependability and flexibility to respond to changing client and staffing needs. Comfort using a smartphone and electronic scheduling and documentation systems. Reliable transportation and the ability to travel between client homes and the office. Ability to perform the essential duties of the position, with or without reasonable accommodation. Experience mentoring coworkers, training new employees, or serving in a caregiving leadership role is a plus.