Senior Manager, Consumer Insights

Staples is business to business. You're what binds us together.Our marketing team is charged with an important task – sharing our Staples story. We use customer data and analytics to help us understand and improve our customers' experiences, drive customer retention and encourage brand loyalty. Within this team, the Consumer Insights function plays a critical role in shaping strategy by translating complex customer data into meaningful, actionable insights that drive growth, strengthen brand performance, and enhance customer engagement. We work together across Marketing, Product, Merchandising, and Analytics to ensure the voice of the customer is embedded in every decision.What you will be doing:Define and own a multi-year Consumer Insights strategy and roadmap aligned to enterprise and marketing priorities.Identify and prioritize strategic learning agendas across brand, customer segments, product, and experience.Translate complex research and analytics into clear, compelling narratives that drive business decisions.Serve as a visible advocate for the voice of the customer across leadership forums and cross-functional teams.Partner closely with Brand Strategy to inform positioning, messaging, and go-to-market planning.Lead, develop, and mentor a team of insights professionals, fostering a culture of curiosity, rigor, and impact.Oversee qualitative and quantitative research execution, ensuring methodological rigor and business relevance.Manage external research vendors, budgets, and multiple concurrent projects.Integrate primary research, analytics, and syndicated data into cohesive insights and recommendations that drive measurable outcomes.What You Bring to the Table:Exceptional storytelling and communication skills, with the ability to simplify complex data into compelling narrativesStrong leadership and team development skillsStrong strategic thinking with the ability to connect insights to business impactInfluencing and stakeholder management across multiple levelsIntellectual curiosity and a passion for understanding customersAbility to balance big-picture strategy with executional excellenceCollaborative mindset with strong cross-functional partnership skillsProblem-solving and critical thinking in complex, ambiguous environmentsWhat's needed: Basic Qualifications:Bachelor's degree in Marketing, Business, Psychology, Economics, Statistics, or related work experience8+ years of experience in consumer insights, market research, or customer analytics3+ years of direct people management experienceExperience managing research vendors, budgets, multiple concurrent projects, and research tools such as QualtricsHands-on experience applying qualitative and quantitative research methodologiesPreferred Qualifications:Experience building or transforming a Consumer Insights function or operating modelAdvanced degree (MBA or equivalent)Experience integrating primary research with analytics or data scienceExperience in retail, eCommerce, or consumer-facing industriesExperience presenting insights to senior leadership or executive audiencesFamiliarity with segmentation, brand tracking, and customer experience research methodologiesWe Offer:Inclusive culture with associate-led Business Resource GroupsFlexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!Staples is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.