Field Service Technician
usherwood office technologyManchester, NH
Field Service Technician
usherwood office technologyManchester, NH
yesterday
Occupations
Installation, Maintenance, and Repair Workers, All OtherComputer, Automated Teller, and Office Machine RepairersMaintenance and Repair Workers, GeneralIndustries
Electronic and Precision Equipment Repair and MaintenanceOther Business Service Centers (including Copy Shops)Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and MaintenanceAbout the role
Field Service Technician Usherwood is searching for a Field Service Technician who is hardworking and client-focused. The Field Service Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, HP, and Ricoh.
Key Responsibilities:
- Effectively troubleshoot and repair a wide variety of copiers and printers.
- Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
- Manage time and customer expectations/requirements in a geographical territory.
- Comply with company policies and procedures.
- Achieve and maintain company benchmark performance.
- Engage in continuous product training.
- Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
- Configuring hardware and software components after installation
- Performing routine maintenance on technology equipment
- Testing equipment to troubleshoot the issues
- Documenting installation and repairs
- Maintaining all tools and equipment used during service calls
- Teaching customers how to use the equipment properly
- Managing the stock of replacement parts and equipment
Skills And Qualifications:
- High school diploma required
- Possess strong problem-solving and client service skills
- Basic understanding of computers and networking
- Ability to work independently without supervision
- A valid driver license and clean driving record
- Must be able to lift up to 60 pounds at a time
- Have an eagerness to learn
Benefits:
- Paid training and certification opportunities
- Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
- Generous PTO policy
- Company paid life insurance and long-term disability insurance 401(k) plan with matching company contribution
- Annual company store allowance
- Company vehicle
Enrollment into monthly bonus opportunity program"Our growth is mirrored by the quality of people we have invested in." –Louis F. Usherwood, CEOUsherwood Office Technology is an Equal Opportunity Employer.
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JOB OVERVIEW
Experience level
Junior
Location
Manchester, NH
Occupation
Installation, Maintenance, and Repair Workers, All Other
Industry
Electronic and Precision Equipment Repair and Maintenance
Posted
yesterday
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