Alsip Front Desk Receptionist

Location: 5061 W 111th St, Alsip, IL

Pay: $18.00-$20.00 per hour, based on experience

Schedule: Monday-Friday, plus one Saturday per month.

Job Responsibilities: Patient Service and Check-InGreet and welcome patients in a warm, professional manner as they arrive. Manage patient check-in and check-out processes, ensuring all administrative records are up to date. Assist new and returning patients with completing medical history, intake, and HIPAA compliance forms. Answer incoming phone calls, respond to general inquiries, and route messages to clinical or administrative staff.

Appointment and Schedule Management: Schedule, confirm, reschedule, and cancel patient appointments to optimize provider time and clinic flow. Send appointment reminders via phone, text, or email to reduce no-shows. Monitor and fill same-day schedule openings or cancellations using a priority cancellation list. Coordinate specialist referrals and outside provider records as requested.

Billing, Payments, and Insurance: Collect patient copays, deductibles, and balances at the time of service, issuing accurate receipts. Verify patient insurance eligibility and benefits prior to scheduled visits. Prepare and submit dental insurance claims and handle basic billing inquiries. Process daily cash balances and reconcile end-of-day financial reports.

Office Operations and Administration: Maintain electronic practice management (EPM) and electronic dental record (EDR) software with accurate data. Manage incoming and outgoing mail, scanning, and digital document filing. Monitor front desk and waiting area inventory, placing reorders for office and administrative supplies. Communicate closely with dental assistants, hygienists, and dentists to maintain a smooth daily workflow.

Job Requirements: High school diploma or equivalent required Minimum of 2 years in the dental or healthcare field preferred Communicates in a clear and concise manner. Uses appropriate grammar, pronunciation, and tone to enhance understanding Effective interpersonal skills to maintain rapport with patients, dentists and staff members Good customer service skills and ability to work as a team in fast-paced environment Must be able to multitask and work in a fast-paced environment

Benefits: Benefit eligibility varies by scheduled weekly hours. The list below identifies which benefits apply to all staff and which have minimum-hour requirements. Medical Insurance - all staff scheduled to work ≥ 30 hours per week Prescription Drug Plan Health Savings Account (HSA) Vision Insurance - all staff scheduled to work ≥ 20 hours per week Life, Critical Illness, Hospital Indemnity, and AD&D - all staff scheduled to work ≥ 20 hours per week 401(k) - all staff PTO (paid time off) - all staff Paid Holidays - all staff scheduled to work ≥ 20 hours per week Bereavement - all staff (all staff scheduled to work ≥ 36 hours per week is paid) Jury Duty - all staff