Service Concierge Appointment Coordinator - Lincoln of Naples
germain automotiveNaples, FL
Service Concierge Appointment Coordinator - Lincoln of Naples
germain automotiveNaples, FL
today
Occupations
Dispatchers, Except Police, Fire, and AmbulanceCustomer Service RepresentativesAutomotive Service Technicians and MechanicsAbout the role
Business Development Center (BDC) Appointment Coordinator The Business Development Center (BDC) Appointment Coordinator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to the Service Department within the dealership. Bi-lingual proficiency is highly preferred for this role.
Responsibilities:
- Gather accurate customer information to create a database for continual follow-up and retention
- Build and maintain knowledge of service processes and protocol
- Utilize computer & phone skills within our Internet department to increase appointments, repair value, and customer retention.
- Schedule solid appointments with customer call-ins, lists of relevant Toyota Customers, referrals, other generic service customers.
- Answer phones
- Greet clients
- Schedule appointments
- Attend to caféCoordinate rentals
- Schedule pick up and delivery for service appointments
- Contact clients with connected services
- We offer best in class industry benefits: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT!Competitive pay
- Medical, Dental and Vision PlansWeekly PayParental Leave
- Employee Assistance Program
- Paid Holidays & PTO Short and Long-Term Disability PlansPaid Life Insurance 401(k) Retirement Plan
- Vehicle Purchase Discounts
- Employee Appreciation Meals and Events
Qualifications:
Ability to manage one's own time effectively.
Ability to type efficiently.
Basic & phone computer skills.
Must be able to pass a pre-employment background check and drug screen
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JOB OVERVIEW
Experience level
Mid
Location
Naples, FL
Occupation
Dispatchers, Except Police, Fire, and Ambulance
Industry
New Car Dealers
Posted
today
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