Account Manager

Job Description: The Account Manager will be doing post sale work from our Chicago office. The ideal candidate is a highly self-motivated, problem solver, professional, able to work independently, and capable of managing their workload and prioritizing tasks in a fast-paced startup environment. Additionally, this individual must be awesome at building rapport and cultivating relationships. This is an excellent opportunity to join a growing company. Responsibilities for the Account Manager: Maintain an excellent relationship with our customers Quick to respond to questions, issues and and resolve problems Deescalate any issues or situations with customers that result in mutual satisfaction for both the company and the customer Conduct welcome and on-boarding calls Recommends up-sell opportunities based on business and customer needs Contact current customers to explain new product features Perform in a manner that will prevent errors and omissions Maintain computer files and follow-up action Provide support and assistance to department supervisor as needed Technical Skills for the Account Manager: Excellent communication and followup skills Experience being the main point of contact for many accounts Client/customer focus Organizational skills Presentation skills Problem solving Technical capacity Results driven