Senior Relationship Services Manager | Growth & Engagement

Firefighters First Federal Credit Union is recruiting a Manager, Senior Relationship Specialist to lead a nationwide team focused on growing memberships and deepening member relationships. You will partner with PSM and National Expansion teams to guide virtual engagement, set performance standards, and drive service excellence. The role emphasizes leading inbound/outbound member engagement, coordinating outreach, and delivering data-driven reporting to support growth initiatives and exceptional