Healthcare Account Manager

Job Type: Full-Time | Direct Hire Setting: Field-Based — Regular In-Person Facility Visits Required Industry: Ancillary Healthcare Services | Long-Term Care | Skilled Nursing Facilities Compensation: $85,000–$100,000 Base Salary + Up to $20,000 Annual KPI Bonus ($5,000 per quarter)

About the Role: We are a fast-growing ancillary healthcare services company delivering audiology, podiatry, and specialty care directly to residents inside skilled nursing facilities (SNFs) and long-term care (LTC) communities across Florida. We are seeking an experienced Healthcare Account Manager to own and oversee a portfolio of 125 to 150 active facility accounts. This role is built for a detail-oriented, data-driven relationship manager who takes ownership of every aspect of service delivery — ensuring every eligible resident is seen, every contractual commitment is met, and every facility partner has full visibility into performance. You will deliver a white-glove experience to facility leadership, acting as a trusted advisor who knows what is happening inside each building and brings solutions before problems escalates. The ideal candidate combines strong interpersonal skills with a command of technology and analytics, and a drive to grow the scope of services delivered within their portfolio.

Job Duties: Manage a portfolio of 125–150 active skilled nursing and long-term care facility accounts, ensuring full contractual compliance including provider visit frequency and complete resident census coverage. Serve as the primary point of contact for facility leadership — delivering a white-glove service experience through proactive communication, regular in-person visits, and a deep understanding of each facility's needs and performance. Track and analyze account-level data including visit frequency, resident enrollment, referral volume, and service delivery metrics to identify gaps, flag issues, and drive continuous improvement. Conduct Quarterly Business Reviews (QBRs) with each facility — four per year — presenting performance data, sharing resident outcomes, and aligning on service expectations and growth opportunities. Identify, escape, and resolve service delivery issues quickly, serving as a proactive problem-solver who keeps facility relationships strong and service delivery on track. Drive service line expansion within existing accounts by identifying unmet resident care needs and introducing additional specialties — beginning with podiatry — to grow the scope of services at each facility. Leverage CRM and reporting tools to maintain accurate account records, monitor portfolio health, and provide facility partners with timely, data-backed reporting on service performance.

Minimum Qualifications: Bachelor's degree in Business, Marketing, Healthcare Administration, or related field; equivalent professional experience considered 3+ years of account management, customer success, or relationship management experience with demonstrated retention and growth results Proven track record managing large account portfolios with measurable performance outcomes Experience in long-term care, skilled nursing, home health, or ancillary healthcare services strongly preferred Valid Florida driver's license and ability to drive regularly within assigned Florida region for facility visits and in-person QBRs Proficiency with Monday.com, Microsoft Office Suite, and CRM documentation tools Strong presentation skills and professional executive presence in facility-level conversations with NHAs, SSDs, and DONs Preferred Qualifications Experience growing revenue within existing healthcare or LTC accounts through service line expansion Background in account management within a multi-service-line ancillary care or healthcare services company Prior QBR facilitation experience with facility-level or healthcare executive audiences Existing professional relationships with LTC facility NHAs, SSDs, BOMs, or DONs in Florida Core Competencies Contract compliance and full census service delivery White-glove client relationship management and executive facility presence Data analysis and performance reporting Proactive problem identification and resolution Clear, professional communication across all levels of facility leadership Technology proficiency and CRM discipline Service line expansion within existing accounts