Systems Operations Engineer 4 File Transfer Operations Support (FTOS)

Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ / Phoenix, AZ / Iselin, NJ Work Model: Hybrid (3 Days Onsite / 2 Days Remote)

Duration: 24 Months Work Type: Contract (Contingent) Positions: 1 Hours: 40 Hours per WeekShift DetailsSchedule Options: Standard 8-hour shiftsShift Timing: Monday – FridayOn-call requirement: YesFTOS / File Transfer Operations Support focused roleStrong experience with Axway and Connect: Direct (NDM) Focus on enterprise file transfer systems and operations supportStrong troubleshooting and incident management requiredThe Systems Operations Engineer 4 is responsible for supporting enterprise file transfer and operational systems in a high-availability production environment. This role focuses on Axway, Connect: Direct (NDM), and enterprise operations support, ensuring system reliability and performance. Key ResponsibilitiesFTOS Platform SupportSupport Axway and Connect: Direct (NDM) platformsMonitor file transfer jobs, batch processes, and workflowsEnsure system availability and reliabilityIncident ManagementHandle L2/L3 production supportTroubleshoot file transfer failures and system issuesPerform root cause analysisOperations & MonitoringMonitor alerts, batch failures, and queuesUse monitoring tools (Grafana or similar) Compliance & RiskParticipate in risk and control processesFollow enterprise compliance standardsCollaborationWork with application and infrastructure teamsSupport enterprise incident resolutionDocumentationMaintain operational procedures and documentationMust-HaveQualifications 5+ years of Systems / Operations Engineering experienceStrong experience with Axway (Required) Strong experience with Connect: Direct / NDM (Required) Strong production support experienceStrong troubleshooting and incident management skillsPreferredQualificationsExperience in enterprise file transfer systemsMonitoring tools experienceServiceNow experienceCore CompetenciesFile transfer systemsProduction supportIncident managementTroubleshootingWork EnvironmentEnterprise operations environmentHigh-availability systemsHybrid modelAdditionalRequirementsMust be eligible to work in the USOn-call flexibility required