Director of Patient Services

Direct patient dining operations at Duke University Hospital, ensuring safe, timely, and accurate meal service that meets nutritional needs and supports a positive patient experience. Lead the patient services team, partner with clinical and nursing staff, and manage service quality, staffing, budgets, and regulatory compliance. Direct patient food service operations, including meal preparation and tray delivery. Lead, develop, and motivate patient service managers, supervisors, and staff. Coordinate nutrition communications and strategies with clinical nutrition, nursing, and hospital teams. Oversee the diet office, service ambassador program, and patient rounding initiatives. Manage staffing, supplies, resources, budgets, and operational performance metrics. Monitor food safety, sanitation, service quality, and regulatory compliance. Patient food service operations Healthcare food service management Patient meal service and tray delivery Nutrition communications Staffing and workforce management Budget and cost control Food safety and sanitation compliance Microsoft Office Patient satisfaction and service quality Operational metrics management Medical Insurance Dental Insurance Vision Insurance 401k Paid Time Off Parental Leave Disability Insurance ServSafe Certification (preferred)