Global Resolution Engineer
virtual vocationsNew York, NY
Global Resolution Engineer
virtual vocationsNew York, NY
2 days ago
Occupations
Computer Systems Engineers/ArchitectsNetwork and Computer Systems AdministratorsComputer Network Support SpecialistsIndustries
Computer Systems Design ServicesOther Computer Related ServicesComputing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesAbout the role
As a Global Resolution Engineer, the full-time remote position will manage complex escalations across customer solutions, focusing on NVIDIA Cloud Partner accounts and ensuring effective resolution of issues while collaborating with both customers and internal teams.
Key responsibilities:
Own complex escalations end to end, engaging directly with customers during critical incidents
Analyze the entire solution stack to isolate root causes and drive proactive actions
Mentor Customer Success engineers and deliver technical training across teamsRequired qualifications: Bachelor's degree in Computer Science, Engineering, or a related field
10+ years in advanced technical support, sustaining engineering, or systems engineering roles
Deep Linux expertise and experience with distributed storage or parallel file systems
Proven track record of resolving complex issues in distributed systems
Experience with GPU and AI workloads, including NVIDIA DGX or NCP environments, is strongly preferred
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JOB OVERVIEW
Experience level
Lead
Location
New York, NY
Occupation
Computer Systems Engineers/Architects
Industry
Computer Systems Design Services
Posted
2 days ago
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