California Quality Training Specialist
virtual vocationsDenver, CO
California Quality Training Specialist
virtual vocationsDenver, CO
today
Occupations
Training and Development SpecialistsQuality Control Systems ManagersTraining and Development ManagersIndustries
All Other Insurance Related ActivitiesProfessional and Management Development TrainingTelemarketing Bureaus and Other Contact CentersAbout the role
To enhance employee engagement and service quality, the full-time California Quality Training Specialist will develop and coordinate training programs, perform quality monitoring of customer interactions, and track improvement efforts in a remote environment.
Key responsibilities:
Conduct regular quality reviews of the BA team's customer interactions to ensure compliance with standards
Design and implement training programs for new hires and ongoing education for the BA team
Collaborate with the Customer Engagement Analysis Team to improve tracking tools for customer satisfaction and BA quality
Required qualifications:
Bachelor's Degree or equivalent combination of education and experience
Two or more years of related work experience in customer service or a call center environment
Experience in the insurance industry or group health plans operations
Basic knowledge of training techniques and principles
Proficiency in Microsoft Office Suite
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JOB OVERVIEW
Experience level
Mid
Location
Denver, CO
Occupation
Training and Development Specialists
Industry
All Other Insurance Related Activities
Posted
today
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