IT Support Technician

Position Overview: The Support Technician will be the main point of contact for our employees to provide thorough and responsive support to troubleshooting requests and timely resolution to tickets for a variety of systems and platforms in an adaptable role.

Duties & Responsibilities: Support a growing user base’s software and hardware troubleshooting requests coming via multiple channels. Review, monitor, upgrade, and secure computers, phones, and networks. Help on site resources deploy new equipment, onboard new users, and open new office locations remotely. Triage support requests and route to internal departments or external vendors/SaaS providers as needed or for escalation. Perform password resets, entitlement/permission management, user account creation/terminations. Create documentation for self-service support, “day one” questions, and efficiency improvements. Assist with user training for technology platforms and workflows. Work with the Technology department on ongoing projects and implementations. Skills,

Experience and Qualifications: Experience with Ticket tracking systems (JIRA, Connect Wise, Zen Desk, etc.)Experience with remote support software (Screen Connect/CW Control, Log Mein, etc.)Experience with device management (InTune, Lab Tech/CW Automate, N-Able, etc.)Experience with Enterprise email (Microsoft 365, Exchange)Experience with Microsoft servers/services (Azure AD, Active Directory, Group Policy, Share Point)Experience with SSO environments (Okta, Azure, etc.)Experience with Networking (TCP/IP, IPSEC VPNs, DNS, firewalls/NAT, VOIP)Experience with Windows 10/11 (installation, configuration, management)Strong knowledge of financial industry with Compliance and Regulatory requirements

Reports To: Head of Data & Infrastructure Direct Reports: NoneFLSA Status: Non-Exempt

Location: This position is based in the greater Northern New Jersey and New York metropolitan area. Candidates should reside within reasonable commuting distance of Steward Partners' Florham Park, New Jersey office and be able to maintain a regular onsite presence to support leadership responsibilities, strategic planning, vendor engagements, technology initiatives, and collaboration with business stakeholders. Steward Partners promotes a flexible work environment. Remote work is available when business, operational, project, or leadership requirements do not necessitate an in-office presence.