Financial Services Representative

Essential Duties and Responsibilities: Drive and close loan sales by taking applications, explaining terms, and asking for the business. Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment. Manage delinquent accounts by securing payments and setting payment arrangements. Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services. Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations. Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution. Process payments, account updates, tax-related documentation, and document all activity in company systems. Maintain accurate and compliant records, including timely credit denial letters and required tax documentation. Handle and balance cash, and complete required bank runs to deliver deposits. Follow company policies, procedures, and regulatory requirements. Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.

Basic Requirements: High school diploma or equivalent. Valid driver's license, reliable transportation, and current insurance. Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation. Ability to obtain required insurance licensing. Experience & Skills Experience in sales, customer service, collections, or account management with measurable results. Proven ability to handle high-volume calls and difficult customer conversations. Track record of meeting or exceeding goals in a fast-paced environment. Strong communication, problem-solving, and organizational skills. Basic computer skills with accurate and consistent data entry. Preferred Backgrounds Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred. Physical and

Environmental Requirements: Office based role with standard lighting and noise levels. Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs. Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities. Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds). Ability to perform computer work, handle documents, and communicate information effectively. Fast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking. Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically. May assist with general office upkeep to maintain a professional environment. Occasional local travel to offsite locations and banks as required for business purposes.