Strategic Account Manager

Key Responsibilities: Analyze lane performance to identify opportunities and risks. Develop pricing and capacity strategies based on data and market conditions. Negotiate terms with carriers and shippers to secure reliable capacity. Partner with operations, sales, and customer support to resolve service issues. Implement process improvements to enhance service quality and efficiency. Leverage logistics technology to support safety-focused, reliable customer outcomes. Strengthen long-term customer relationships through consistent performance. Qualifications & SkillsProven ability to manage strategic transportation accounts and brokerage operations. Strong analytical skills for lane performance and margin/volume optimization. Effective negotiation skills with carriers and shippers. Customer-focused mindset with strong problem-solving and communication. Ability to collaborate cross-functionally and drive continuous improvements. Comfort using technology-enabled logistics tools and systems.