Trade Support Engineer
chicago trading companyChicago, IL
About the role
Overview:
In this role you will support live trading operations by diagnosing and resolving production issues to minimize downtime. You will work closely with traders and developers to stabilize systems and communicate status across technical and non-technical teams. You’ll automate workflows and contribute to runbooks and retrospectives, driving efficiency and resilience in a fast-paced environment. The position offers autonomy and a direct impact on trading performance, with visibility into incident response and continuous improvement. This is an opportunity to shape production support in a cutting-edge trading operation. Compensation / Benefits generous time off insurance coverage paid parental leave free breakfast and lunch wellness reimbursement other benefits focused on employee experience
Responsibilities:
Troubleshoot and resolve live trading system issues, minimizing downtime and communicating status to stakeholders Monitor real-time production environments, respond to anomalies, and escalate as needed Automate workflows using Linux, Python, and Bash to improve operational efficiency Collaborate with traders and developers to relay critical issues and assist with patching and recovery Contribute to process improvements, documentation, and knowledge-sharing materials (runbooks, FAQs, retrospectives) Own incident response and drive continuous improvement of support operations
Key requirements:
Experience troubleshooting in a Linux environment via CLI Knowledge of Python and Bash scripting for automation Prior experience supporting end users in a high-pressure, fast-paced environment Excellent problem-solving and communication skills; comfortable with technical and non-technical teams Detail-oriented with a proactive, ownership-driven approach to incident management and process improvement Experience querying databases (SQL, Snowflake) preferred problem-solving clear communication ownership and accountability Linux Python scripting Bash scripting
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JOB OVERVIEW
Experience level
Senior
Location
Chicago, IL
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
today
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