ServiceNow IT Business Analyst
teksystemsDallas, TX
ServiceNow IT Business Analyst
APPLY NOW (opens in a new tab)About the role
Overview:
In this role you will serve as the primary bridge between business stakeholders and the ServiceNow platform team to ensure platform capabilities support objectives, operations, and regulatory needs. You will gather and validate requirements, translate them into actionable user stories, and drive delivery of ServiceNow solutions. You’ll work with product owners, developers, admins, and business leaders to optimize performance, adoption, and alignment with IT governance and compliance initiatives. This remote, contract-to-hire position offers the chance to shape platform capabilities for a financial services client and influence cross-functional IT and business outcomes. Compensation / Benefits Medical, dental & vision 401(k) retirement plan PTO/vacation or sick leave Life Insurance Disability insurance EAP
Responsibilities:
Facilitate requirements gathering and document workflows Translate requirements into user stories and platform enhancements Manage backlogs within Agile frameworks Coordinate User Acceptance Testing (UAT) Monitor platform performance and customer satisfaction metrics Ensure alignment with IT governance, cybersecurity, asset management, audit and compliance objectives Collaborate closely with product owners, developers, administrators, and business leaders to optimize ServiceNow Create process documentation and workflow diagrams
Key requirements:
Strong ServiceNow platform understanding Experience in business process analysis Knowledge of Agile methodologies IT service management practices Excellent communication and stakeholder management skills strong communication stakeholder management cross-functional collaboration ServiceNow platform Agile backlogs User Acceptance Testing (UAT)
Matching similar jobs
JOB OVERVIEW
Experience level
Lead
Location
Dallas, TX
Occupation
Computer Systems Analysts
Industry
Computer Systems Design Services
Posted
today
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE (opens in a new tab)