Conversational AI Designer

Location: Remote in the US

Duration: 11-Month Contract - Potential to convert full-time.

Pay Rate: $55-$63/Hour

Job Overview: Insight Global is seeking a Content-Based Conversational Designer for a forward-thinking AI Customer Experience initiative. This individual will play a key role in shaping how customers interact with AI-powered systems by crafting engaging, intuitive, and on-brand conversational experiences. The ideal candidate brings a strong content and storytelling background paired with hands-on experience in conversational design, allowing them to build dialogue flows, refine AI-generated outputs, and collaborate closely with cross-functional teams. This is an exciting opportunity to influence next-generation customer interactions using cutting-edge AI tools while driving consistency, usability, and innovation across digital experiences. Day to Day:

• Create conversational content including dialogue flows, prompts, and messaging
• Design and document conversational workflows, user journeys, and interaction diagrams
• Develop copy aligned with brand voice and customer experience standards
• Collaborate with UX, product, design, and AI teams to translate requirements
• Review and refine AI-generated content for clarity, accuracy, and usability
• Use AI and design tools to prototype and improve conversational experiences
• Contribute to governance, standards, and best practices for AI content
• Present examples of conversational solutions and outcomes