Business Analyst

Key Responsibilities: Gather, analyze, and document business, functional, and technical requirements. Document technical requirements and API specifications related to system integrations and the Salesforce Marketing Cloud migration. Own user stories and acceptance criteria for survey lookup, PDF generation, and user management functionality. Translate business needs into clear, actionable requirements for development teams. Lead client-facing requirements discussions, walkthroughs, and presentations with technical and non-technical stakeholders. Partner closely with developers throughout Agile sprints to clarify requirements, answer questions, and resolve issues. Support requirements gathering, backlog refinement, testing, and implementation. Collaborate across client, product, design, and technical teams to ensure requirements are clearly understood and successfully delivered. Maintain requirements, user stories, and project documentation within Jira.

Required Qualifications: Senior-level Business Analyst experience within digital or technology-focused projects. Strong experience documenting technical requirements and API specifications. Experience supporting system integrations and platform migrations. Strong experience creating user stories and acceptance criteria. Experience working directly with software development and technical teams. Strong knowledge of Jira and Agile/Scrum methodologies. Excellent client-facing communication, presentation, and stakeholder management skills. Ability to lead requirements sessions with both technical and non-technical audiences. Strong analytical, organizational, and documentation skills.

Preferred Qualifications: Digital agency, consulting, or similar client-services experience is a plus.