Customer Account Partner

Key Responsibilities: You will be the single point of contact to provide consistent and positive customer experiences. You do this by prioritizing your day, managing customer accounts, and owning the shipping process for their products. Your goal is to develop productive partnerships and build trust through each interaction in an account management capacity. You have the authority to make decisions on behalf of the company to drive customer satisfaction. You become the investigator for any questions or issues. Most communication is through email, but you will take phone calls based on customer preference/urgency. Required Skills & KnowledgeA proven track record of managing business-to-business customer relationships. Must demonstrate the ability to manage time as you will need to organize and set priorities to complete multiple tasks and meet deadlines. Experience in SAP and Salesforce is preferred but not required – you will be trained on everything you need to know. Proficiency in Microsoft Office tools is preferred, especially Outlook and Excel

Education & Experience: High School Diploma or GED required, college experience preferred 1-3 years of applicable experience in customer service, office administration, logistics, distribution, etc. $23/hour Hybrid Schedule available (3 days in office/2 days work from home) Medical, dental, and life insurance Casual work environment #ENGEP Ready to join Inno Source? Take the next step in your career journey and become part of our innovative team.