Medical Phone Operator

Key Responsibilities: Answer and manage high-volume incoming calls in a fast-paced medical office Schedule, confirm, cancel, and reschedule patient appointments using EMR systems Verify insurance eligibility and process referrals and prior authorizations Route patient messages and requests to appropriate clinical or administrative staff Assist patients who may be distressed and escalate urgent concerns appropriately Retrieve and process messages from answering services daily Maintain strict HIPAA compliance and patient confidentiality Monitor office supply inventory and communicate reorder needs to leadership Support team operations through cross-training and additional administrative duties as needed

Required Qualifications: 1+ year of medical phone room or medical call center experience (required) High school diploma or GED Prior experience in a medical office setting Strong verbal and written communication skills Excellent customer service and phone presence Proficiency with EMR systems and basic computer applications Ability to multitask, prioritize, and work independently in a fast-paced environment Reliable, detail-oriented, and professional

Benefits: Employer-paid medical, dental, and vision insurance for the employee after 90 days 401(k) retirement plan after 90-day probationary period