Technology Delivery Lead - Financial Services

Responsibilities: Lead a team of product experts to resolve complex customer technical issues and drive accountability Own the customer relationship for Technical Support and act as escalation point to prioritize issues globally Ensure team readiness and collaborate with engineering/product teams to fill skill and knowledge gaps Drive product and process improvements by communicating aggregated customer feedback and setting standards Identify opportunities for cross-team collaboration to enhance the customer experience Travel may be required (0–100%) depending on business needs and client requirements

Key requirements: Minimum of 8 years in operational excellence, delivery management, account management, sales, or vendor management Minimum of 5 years' experience supporting/working with Financial Services clients Bachelor's degree or equivalent work experience (minimum 12 years); if Associate’s Degree, minimum 6 years of work experience leadership communication stakeholder management delivery management operational excellence cross-functional collaboration