Health Care Call Center Supervisor - Lead & Elevate Service
lucent healthNew York, NY
Health Care Call Center Supervisor - Lead & Elevate Service
lucent healthNew York, NY
2 days ago
Occupations
First-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Office and Administrative Support WorkersMedical and Health Services ManagersIndustries
Telemarketing Bureaus and Other Contact CentersAll Other Miscellaneous Ambulatory Health Care ServicesTelephone Answering ServicesAbout the role
Lucent Health is seeking a Customer Service Supervisor to join our team. You will oversee day-to-day operations, coach a team of representatives and team leads, and ensure delivery of exceptional service over phone and email.
Reporting to the Director of Customer Service, you will monitor performance metrics, address escalated issues, and collaborate with other departments to enhance the member experience. This role requires proven leadership in a call center, strong communication skills, and a
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JOB OVERVIEW
Experience level
Senior
Location
New York, NY
Occupation
First-Line Supervisors of Personal Service Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
2 days ago
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