Senior Customer Service Advisor & On‑Duty Leader
pep boysHouston, TX
Senior Customer Service Advisor & On‑Duty Leader
pep boysHouston, TX
yesterday
Occupations
First-Line Supervisors of Retail Sales WorkersFirst-Line Supervisors of Personal Service WorkersPersonal Service Managers, All OtherIndustries
Telemarketing Bureaus and Other Contact CentersBarber ShopsAutomotive Parts and Accessories RetailersAbout the role
Pep Boys Inc. is seeking a Customer Service Lead to drive exceptional customer experiences and act as the on-site leader in the service center.
This role combines customer focus with leadership, mentoring, and operational accountability to ensure safety, compliance, and satisfaction. The CSL supports daily operations, mentors team members, and collaborates with technicians to improve service and sales while maintaining store standards.
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JOB OVERVIEW
Experience level
Mid
Location
Houston, TX
Occupation
First-Line Supervisors of Retail Sales Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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