Global CX Leader, Payments Experience & Adoption
applied labsVirginia, MN
Global CX Leader, Payments Experience & Adoption
applied labsVirginia, MN
yesterday
Occupations
General and Operations ManagersProject Management SpecialistsInformation Technology Project ManagersIndustries
Other Activities Related to Credit IntermediationFinancial Transactions Processing, Reserve, and Clearinghouse ActivitiesComputer Systems Design ServicesAbout the role
Capital One is seeking a Director of Customer Experience to architect and scale the end-to-end customer acceptance journey within the Discover Network across the payments ecosystem. Lead VoC programs, synthesize analytics with human-centered design, and drive frictionless onboarding, integration, and acceptance.
You will oversee a global CX team, partner with Analytics, Sales, and Compliance, and implement RMS and Salesforce updates with a focus on user experience and measurable ROI.
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JOB OVERVIEW
Experience level
Manager
Location
Virginia, MN
Occupation
General and Operations Managers
Industry
Other Activities Related to Credit Intermediation
Posted
yesterday
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