Front Desk Agent

Benefits: Employee discounts Sleep Inn is seeking a dedicated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests and play a crucial role in providing an exceptional experience.

Key Responsibilities: Greet and assist guests in a friendly and professional manner Check-in and check-out guests efficiently Handle reservations and inquiries via phone, email, or in-person Process payments and maintain accurate records Provide information about hotel facilities and services Address guest concerns and resolve issues promptly Collaborate with other team members to ensure smooth operations

Qualifications: Previous experience in front desk or customer service roles Familiarity with Choice Hotels systems is a plus Strong communication and interpersonal skills Ability to handle multiple tasks and prioritize effectively Attention to detail and excellent organizational skills Flexibility to work part-time hours, including 2nd and 3rd shifts