Contact Center Strategy Consulting | USA Remote - Manager or Senior Manager

Overview We’re partnering with a fast-growing boutique consulting firm in the USA that’s helping blue-chip clients transform and modernise their contact centers. The culture is collaborative, dynamic, and full of genuinely interesting work. Base pay range: $160,000.00/yr - $190,000.00/yr Visa sponsorship is not available at this time. What they do This firm delivers strategic and hands-on support specifically for the Contact Centers (Call Centers) of large corporations across the USA, with a focus on subject matter expertise in contact centers. Process improvement/redesign Organizational Design Business transformation Who they’re looking for 5–15 years of experience in contact center consulting Must have experience from a recognised management consultancy; in-house contact center experience only is not acceptable Work across strategy, process improvement, org design, transformation; not looking for technical consultants Manager or Senior Manager level (or equivalent) Based in the USA and available for occasional business travel Location USA (remote) Seniority level Mid-Senior level Employment type Full-time Job function Consulting and Strategy/Planning Industries: Business Consulting and Services #J-18808-Ljbffr