Service Writer & Shop Dispatcher
midwest transit equipmentKankakee, IL
Service Writer & Shop Dispatcher
midwest transit equipmentKankakee, IL
3 days ago
Occupations
Bus and Truck Mechanics and Diesel Engine SpecialistsDispatchers, Except Police, Fire, and AmbulanceMobile Heavy Equipment Mechanics, Except EnginesIndustries
Bus and Other Motor Vehicle Transit SystemsOther Urban Transit SystemsMixed Mode Transit SystemsAbout the role
Full Time Shop Dispatcher Midwest Transit Equipment seeks qualified Full Time Shop Dispatcher for our Kankakee, IL location. For over 50 years, we have been known for our honesty and integrity in our dealings with both our manufacturers and customers. We take pride in our reputation for offering quality vehicles, exceptional service and affordable prices. We strive to emphasize excellence through our attention to detail and our quality service. We maintain thousands of vehicles at eight locations in five states and over 300 employees committed to providing safe, comfortable and reliable transportation for our customers around the world. We are looking for a dispatcher to prepare, update, and dispatch workload to the Technicians in an effective and timely manner.
Essential Duties and Responsibilities:
- Assign jobs to technicians based on workload and technician location.
- Prepare, update, and dispatch the daily work orders.
- Gather and maintain work orders and documentation
- Ensure job completion and invoice customers when the jobs are completed
- Understand and ensure compliance with all International and vendor policies and warranty procedures
- Properly document all warranty claims and track all warranty parts
- Provides warranty update information to service staff and technicians as needed.
- Ensures that all warrantable repairs are documented
- Attend all Service Staff meetings as required.
- Provide excellent customer service
- Look up warranty history and potential open recalls on buses
- Code ROs for proper billing; customer, warranty, or company code
- Track service work orders from start to finish
- Properly document all work orders
- Communicate with Parts Dept and Service Technicians to make sure everything needed is on hand
- Contact manufacturers for warranty approvals, issues, goodwill, and repair assistance
- Keeps updated on all warranty policies and product changes
- Other duties as assigned
- Education and/or Work Experience Requirements:
- High School Diploma or equivalent
- Experience in the Medium/Heavy Duty truck, automotive industry
- Problem solving skills
- Strong customer service skills
- Excellent verbal and written communication skills
- Demonstrated proficiency in MS Office (Word, Excel, Outlook)
- Strong attention to detail
- Must be able to work under pressure and meet deadlines
- Ability to work independently
Benefits:
- Competitive PayMedical Insurance
- Dental and Vision
- Company paid for Short & Long Term Disability and Life Insurance 401(k) with a dollar for dollar company match up to 4%Holiday PayPTO PayCareer Growth
Midwest Transit Equipment is proud to be an Equal Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service. Midwest Transit Equipment is also proud to be a Drug Free workplace.
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JOB OVERVIEW
Experience level
Junior
Location
Kankakee, IL
Occupation
Bus and Truck Mechanics and Diesel Engine Specialists
Industry
Bus and Other Motor Vehicle Transit Systems
Posted
3 days ago
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