Head of Customer Success: Scale & Lead a High-Impact CS Team

Rilla, a leading conversation intelligence startup in NYC, seeks an exceptional individual contributor ready to move into leadership as Head of Customer Success. You’ll own and grow the CS function while continuing to manage top accounts to ensure value delivery. You’ll design onboarding, coaching playbooks, and engagement models; coach CS leaders to become trusted advisors; and partner with Sales, Product, and Engineering to deliver a seamless customer experience from first demo through