Inside Sales Representative

Role Description: The Associate Inside Sales Representative is a full-time, remote role responsible for engaging prospective and existing customers via phone, email, and virtual meetings to drive revenue and build strong relationships. Day-to-day tasks include managing inbound and outbound calls, qualifying leads, presenting solutions that meet customer needs, and following up consistently to move opportunities through the sales funnel. The role also involves maintaining accurate records in CRM systems, collaborating with account managers and leadership on sales strategies, and meeting or exceeding activity and performance targets. The Inside Sales Representative will handle customer inquiries, resolve issues in coordination with customer service teams, and help ensure a positive experience that supports customer satisfaction and retention. Regular communication with internal stakeholders and participation in sales training and coaching sessions are expected to improve skills and performance.

Qualifications: Inside Sales and Lead Generation skills to effectively prospect, qualify opportunities, and convert leads into customers. Customer Service and Customer Satisfaction skills to respond to inquiries, resolve concerns, and ensure a positive customer experience. Account Management skills to build relationships, maintain ongoing contact, and support renewal and upsell opportunities. Strong verbal and written communication skills, including clear presentation capabilities over phone and video. Comfort using CRM tools and related sales software to track activities, pipeline, and customer information. Ability to work independently in a remote environment, manage time effectively, and meet defined performance goals. Demonstrated resilience, follow-through, and a consultative approach to selling. Prior experience in inside sales or a customer-facing role; experience in recruitment or professional services is a plus. A bachelor’s degree in Business, Sales, or a related field is preferred.