Tax Associate

Location: Remote Pay Rate: $30 - $40 hourly on W2

Duties & Responsibilities: Serve as the primary point of contact across the engagement, including the welcome call, proactive outreach when a customer goes quiet, the client review call, and delivers the final outcome to the customer. Conduct signer review of returns prepared by the back office: validating accuracy and compliance, catching anything that may have been missed, and being willing to sign and file work you did not personally prepare. Produce clear, structured "Notes to Preparer" documentation — written handoffs that another expert must be able to act on directly. Precision in writing is as important as tax knowledge in this role. Communicate with customers through video, audio, and digital tools, translating the tax outcome into something the customer understands, in a professional, friendly, and confident manner. Assist customers with product and software inquiries, ensuring they understand how to navigate tools effectively. Create high‑quality customer interactions that build confidence through empathy, professionalism, and deep tax expertise. Utilize government resources, professional tax tools, and internal team knowledge to research and provide accurate answers in plain, customer‑friendly language. Support and champion the success of every role in the chain — front office, back office, and quality review — recognizing that every return is a shared team outcome, not a solo work product. Apply established procedures, policies, and best practices to troubleshoot and resolve tax‑related questions. Document all customer interactions thoroughly and accurately in accordance with company standards. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.