Bilingual Customer Service Representative
comptech associatesChicago, IL
Bilingual Customer Service Representative
comptech associatesChicago, IL
yesterday
Occupations
Customer Service RepresentativesReceptionists and Information ClerksInsurance Claims and Policy Processing ClerksIndustries
Insurance Agencies and BrokeragesTelemarketing Bureaus and Other Contact CentersAll Other Insurance Related ActivitiesAbout the role
Job Title: Customer Service Representative (Workplace Benefits)
Location: Chicago, IL (Onsite)
Duration: 6 Months (Contract to hire)
Job Hours: Our hours Monday – Friday are 9:30 am-6:00 pm CSTJob Schedule-Some Saturday hours may be required.
Job Summary:
The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:
Responsibilities:
- Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
- Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
- Maintain performance and quality standards
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and Client and Combined products offered to our CWB customers
- Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
- Assist with special requests as needed.
- Complete additional tasks and other projects/duties as assigned
Qualifications:
- Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.1-2 years’ experience of Insurance background
- Customer- focused mindset and dedication to providing exceptional service to employees
- Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Accepts accountability
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JOB OVERVIEW
Experience level
Junior
Location
Chicago, IL
Occupation
Customer Service Representatives
Industry
Insurance Agencies and Brokerages
Posted
yesterday
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