Customer Care Specialist - Service Business Development

Service BDC Customer Care Representative Ross Downing is seeking a dependable representative for our Business Development call center. This person will be the liaison between our company and its current/ potential customers. This role will highlight the continuation of customer satisfaction throughout our dealership. See below for details: Available shifts: I) 7:30-4:30II) 8:00-5:00III) 8:30-5:30IV) 9:00-6:00 Part Time opportunities available as well*Responsibilities:· Answer customer care phone calls, emails, and internet inquiries.· Make outbound calls to create new business or maintain loyal business.· Set at minimum 20 appointments per day.· Keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken.· Build customer relationships and advise customers on services.· Direct calls to appropriate individuals and departments.· Enter data through multiple software programs including XTime, DealerTrack, Vin Solutions, GM Global, Microsoft Teams, and warranty companies.· Meet daily and monthly goals (inbound & outbound calls, scheduling)· Learn, reference, and apply product knowledge information to assist customers.· Strategically assist in curating a schedule for Service Advisors.· Assist in obtaining and assigning loaner vehicles to customers for all Ross Downing Automotive facilities.· Complete multiple retention lists and manufacturer campaigns to maintain customer relationships.· Update customer records as needed.· Provide excellent customer experience.