Customer Service Manager – E-Commerce

Pop On Veneers is a fast-growing U.S.-based e-commerce company helping customers feel more confident about their smiles. With over 400,000 customers, we operate a high-volume, direct-to-consumer business where exceptional customer service is a critical part of our success. We are seeking an experienced, hands-on Customer Service Manager for a fully remote position to lead our remote customer support team. The ideal candidate has extensive experience with Shopify, Gorgias, and managing customer service operations in a fast-paced e-commerce environment. This is not an entry-level management position. We're looking for a proven leader who thrives in a remote work environment, takes ownership of team performance, and continuously improves efficiency, customer satisfaction, and operational processes. This position is 100% remote and open to U.S.-based candidates only.