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Member Services Representative

planet fitnessLouisville, KY

2 days ago

Occupations

Exercise Trainers and Group Fitness InstructorsFast Food and Counter WorkersCounter and Rental Clerks

Industries

Fitness and Recreational Sports CentersAll Other Amusement and Recreation IndustriesWarehouse Clubs and Supercenters

$13.00 per hour

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About the role

Member Services Representative The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities: Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements: Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 16 years of age or older.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking with members and management in person or on the phone during shift.
  • Must be able to occasionally lift up to 75 lbs.
  • Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
  • Ability to work independently and alone during shifts as business needs require.
Compensation: $13.00 per hour

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JOB OVERVIEW

Salary

$13.00 per hour

Experience level

Entry

Location

Louisville, KY

Occupation

Exercise Trainers and Group Fitness Instructors

Industry

Fitness and Recreational Sports Centers

Posted

2 days ago

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