Flagship Boutique Director

brobston groupNew York, NY

yesterday

Occupations

First-Line Supervisors of Retail Sales Workers Sales Managers First-Line Supervisors of Non-Retail Sales Workers

Industries

Jewelry Retailers Clothing and Clothing Accessories Retailers Jewelry, Watch, Precious Stone, and Precious Metal Merchant Wholesalers

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About the role

Summary: The Flagship Boutique Director is responsible for driving continuous growth and overall performance of the flagship boutique by meeting sales targets, maximizing profitability, and building long-term client relationships. The role leads all aspects of boutique operations, including inventory integrity, visual standards, compliance, and reporting, while recruiting, coaching and developing a high-performing sales team. The director will implement CRM-driven clienteling strategies, represent the boutique at events, and collaborate with regional and international teams to share best practices.

Responsibilities: Exceed individual and boutique sales budgets and achieve defined KPIs through strategic planning and sales analysis. Lead, coach, recruit and retain boutique team members; set objectives and manage performance. Oversee daily boutique operations, visual merchandising, inventory control, audits and compliance. Develop and execute clienteling and CRM initiatives to acquire and retain high-value/VIP clientele. Coordinate client events, handle escalated customer issues, and manage repairs and service follow-up. Collaborate with regional and international boutique managers to share insights and drive retail performance.

Requirements: 7+ years progressive luxury retail experience with proven boutique leadership and management. Demonstrated track record of driving sales growth, profitability and achieving commercial targets; fine watch or jewelry experience preferred. Strong expertise in luxury client development, CRM and VIP clienteling. Excellent interpersonal, communication, coaching and analytical skills; proficiency in Microsoft Office. Ability to work a flexible retail schedule including weekends and holidays, travel as required, and lift up to 40 lbs.

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JOB OVERVIEW

Experience level

Manager

Location

New York, NY

Occupation

First-Line Supervisors of Retail Sales Workers

Industry

Jewelry Retailers

Posted

yesterday

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