Remote Workforce Forecasting & Scheduling Analyst I
carefirst bluecross blueshieldBaltimore (MD)
6 days ago
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Administrative Management and General Management Consulting ServicesTelemarketing Bureaus and Other Contact CentersOther Management Consulting ServicesAbout the role
CareFirst BlueCross BlueShield in Baltimore, MD is seeking a Scheduling and Forecasting Analyst to monitor call volumes, patterns, and traffic for the Customer Service center and adjust schedules to meet service level objectives.
You will provide regular reports to management, work with supervisors to forecast workload, and recommend technology or process improvements to reduce costs. A Bachelor's degree or equivalent experience and 1 year in scheduling/forecasting are required.
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JOB OVERVIEW
Experience level
Junior
Location
Baltimore (MD)
Occupation
Operations Research Analysts
Industry
Administrative Management and General Management Consulting Services
Posted
6 days ago
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