Manager of Digital Care Coordination
virtual vocationsNew York, NY
Manager of Digital Care Coordination
virtual vocationsNew York, NY
3 days ago
Occupations
Medical and Health Services ManagersComputer and Information Systems ManagersFirst-Line Supervisors of All Other Tactical Operations SpecialistsIndustries
Services for the Elderly and Persons with DisabilitiesHome Health Care ServicesHMO Medical CentersAbout the role
Leading a team of Digital Care Coordinators, the full-time Manager of Digital Care Coordination will oversee the MyDevoted inbound chat message queue, ensuring timely and accurate member responses while driving operational performance and team development in a remote setting.
Key responsibilities:
Lead, coach, and develop a team of Digital Care Coordinators, fostering a service-oriented culture
Manage daily operations of the MyDevoted chat queue, monitoring performance metrics and member experience
Analyze operational data to forecast needs, refine workflows, and implement continuous improvement initiatives Required qualifications 4+ years of experience in service, contact center, digital support, or healthcare operations
1-2+ years of people leadership experience managing front-line teams
Experience managing digital support channels, preferably in healthcare
Proficient in using data for operational analysis and modeling
Familiarity with Medicare Advantage and member-facing healthcare workflows
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JOB OVERVIEW
Experience level
Manager
Location
New York, NY
Occupation
Medical and Health Services Managers
Industry
Services for the Elderly and Persons with Disabilities
Posted
3 days ago
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