Global Communications Engineer

virtual vocationsNew York, NY

8 days ago

Occupations

Telecommunications Engineering Specialists Customer Service Representatives Communications Equipment Operators, All Other

Industries

Custom Computer Programming Services Telemarketing Bureaus and Other Contact Centers Computer Systems Design Services

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About the role

Supporting a highly visible global technology program, the full-time remote Global Communications Systems Engineer will coordinate the rollout and ongoing development of customer-facing communications technology, specifically the NICE CXone contact center platform, while collaborating with various teams across Europe.

Key responsibilities: Coordinate with local service and commercial teams to deliver contact center rollouts and provide post-launch support Translate business requirements into technical specifications and develop, configure, and enhance NICE CXone features Create standard operating procedures, training materials, and reports to improve productivity and user experience

Required qualifications: Hands-on experience with contact center platforms or software development Working knowledge of telephony technologies, including PSTN/POTS and VoIP/SIP Experience integrating contact center platforms with Salesforce or other CRM systems Degree or certification in IT, telecommunications, programming, or a related technical field Advanced to fluent written and spoken English for technical and business communication

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JOB OVERVIEW

Experience level

Senior

Location

New York, NY

Occupation

Telecommunications Engineering Specialists

Industry

Custom Computer Programming Services

Posted

8 days ago

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