Call QA Auditor & Real-Time Feedback Coach
upshift partnersMillbrae, CA
today
Occupations
Energy AuditorsSoftware Quality Assurance Analysts and TestersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelIndustries
Telemarketing Bureaus and Other Contact CentersOther Scientific and Technical Consulting ServicesOther Management Consulting ServicesAbout the role
Modernize, a leading energy efficiency marketplace in the USA, is hiring a call-auditing specialist to review sales agents' calls and provide real-time feedback to improve performance. You will monitor quality, ensure consistency, and help optimize customer interactions.
Requirements include:
1 year of call auditing experience, a hardwired internet connection, and a dual-monitor setup. The role offers a flexible schedule with paid training and no commute for SF-based work.
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JOB OVERVIEW
Experience level
Junior
Location
Millbrae, CA
Occupation
Energy Auditors
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today
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