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About the role

Role: ServiceNow Software Engineer III
Location: Cincinnati, OH
Duration: 12 months
Pay Rate: $55-60/hour on W2, client will not consider C2C
Work Type: Onsite
Required Qualifications
Experience: 5+ years of ServiceNow platform experience. 3+ years of hands-on ServiceNow CSM implementation experience. Experience implementing customer service portals. Experience configuring email-to-case processes. Experience integrating CRM and customer data sources with ServiceNow. Experience supporting large customer service or operations teams.
Must Have:
  • Certifications: ServiceNow CIS – ITSM
  • ServiceNow CAD
  • ServiceNow CIS – CSM
  • Technical Skills
  • Strong experience with: ServiceNow CSM
  • Service Portal
  • Customer Service Workspace
  • Flow Designer
  • Integration Hub
  • REST APIs
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies
  • SLA Management
  • Knowledge Management
  • Case Management
  • Email Inbound Actions
  • Notification Framework
  • Integration Skills
  • Experience integrating with: Fiserv
SAP Custom CRM platforms Data warehouses (Snowflake preferred) Please send resume ASAP.

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JOB OVERVIEW

Salary

$55-60/hour

Experience level

Senior

Location

Hamilton, OH

Occupation

Software Developers

Industry

Computer Systems Design Services

Posted

2 days ago

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