Quality Assurance Analyst - Customer Interactions (Remote)

NexRep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from independent marketplace contractors. You will identify trends and work with certification and operations teams to ensure contractor work meets client standards. Responsibilities include monitoring, trend reviews, calibration participation, and providing actionable feedback to improve client satisfaction and quality scores. Remote, daytime/evening hours with occasional travel as needed.