Customer Service Learning Architect
graingerLake Forest, IL
Customer Service Learning Architect
graingerLake Forest, IL
yesterday
Occupations
Training and Development SpecialistsCustomer Service RepresentativesComputer Systems AnalystsIndustries
Other Management Consulting ServicesProfessional and Management Development TrainingAdministrative Management and General Management Consulting ServicesAbout the role
Grainger in Lake Forest, IL, is seeking a Customer Service Learning Development Consultant to design and deliver innovative learning solutions across onboarding, team member enrichment, and cross-functional training deployments.
You will partner with business leaders to define outcomes, develop content for in-person, virtual, and eLearning delivery, and measure impact on metrics like First Contact Resolution and Average Handle Time.
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JOB OVERVIEW
Experience level
Mid
Location
Lake Forest, IL
Occupation
Training and Development Specialists
Industry
Other Management Consulting Services
Posted
yesterday
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